How can we help
you today?
You can email and call us. We are here for you!
How can we help
Frequently asked questions
When will my order be delivered?
We offer same-day flower delivery for eligible local addresses in Greater Montreal.
Delivery times depend on your location and the time your order is placed. You can check availability directly on the product page before checkout.
Can I Return my product?
Because flowers are perishable and custom-made, we do not accept returns.
However, if there is an issue with your order, please contact us and we will do our best to make it right.
I would like to speak with the customer service. How can I get in touch?
You can reach us by phone or by email for general inquiries.For corporate requests, please use our Corporate Partnership form.
Our team is local and responsive, and we typically reply within one business day.
What can I do if my item (or part of it) is damaged?
If your flowers arrive damaged or not as expected, please contact us within 24 hours of delivery and include a photo.
We will review the issue promptly and offer an appropriate solution.
What if I paid too much?
If you believe there was an error with pricing or billing, please contact us with your order number.
We will review your request and correct any mistake as quickly as possible.
Where is Shopify located?
Tulipano is based in Vimont, Laval, Canada.
We proudly serve Greater Montreal with local delivery.
Do you offer corporate or event floral services?
Yes. We offer corporate floral partnerships, event florals, and recurring arrangements for businesses.
You can submit a request through our Corporate Partnership form.
Are your flowers eco-friendly?
Whenever possible, we use seasonal and locally sourced blooms, recyclable packaging, and reusable vases as part of our commitment to sustainability.