Terms of service

Overview

Welcome to Tulipano!
The terms “we”, “us”, and “our” refer to Fleuriste Tulipano Inc. We operates this store and website — including all information, content, features, tools, products, and services available — to provide you with a curated floral shopping experience (the “Services”).

Tulipano is powered by Shopify, which enables us to provide these Services to you.
By visiting, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service and our [Privacy Policy]. If you do not agree, please do not use our Services.

1. Access and Account

By agreeing to these Terms, you confirm that you are at least the age of majority in your province or territory of residence and that you have consented to allow any of your minor dependents to use the Services under your supervision.

You agree to provide accurate, current, and complete information when creating an account or placing an order, including billing, shipping, and payment details. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

2. Our Products

We make every effort to present our floral arrangements and products accurately. However, please note that:

Colors and appearances may vary due to screen differences or lighting.
Fresh flowers are seasonal and perishable; natural variations are normal.
Product descriptions, availability, and pricing are subject to change without notice.

We reserve the right to limit the sale of products to any person, region, or jurisdiction, and to discontinue products at any time.

3. Orders

When you place an order, you are making an offer to purchase. Tulipano reserves the right to accept or decline your order at its sole discretion.
Your order is confirmed only after we have received payment and sent an order confirmation email.

Please review your order carefully before submitting it. Cancellations or changes may not be possible once preparation has begun.
Your purchases are subject to our [Shipping, Order & Return Policy].

All products are sold for personal use only, not for resale or export.

4. Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged is the one displayed at checkout and confirmed in your order email. Prices do not include taxes, delivery fees, or import charges unless otherwise stated.

You agree to provide valid and accurate payment details and authorize us to charge your payment method for all purchases made through our store.

5. Shipping and Delivery

Delivery times are estimates and not guaranteed. Tulipano is not responsible for delays caused by carriers, weather, customs, or other events beyond our control.
Once an order leaves our premises, risk of loss or damage passes to you.

Please refer to our [Shipping, Order & Return Policy] for details on delivery areas and timelines.

6. Intellectual Property

All materials on our website — including text, images, graphics, designs, logos, and trademarks — are the intellectual property of Tulipano or its licensors.
You may use the website and its content only for personal, non-commercial purposes. Copying, redistributing, or modifying any content without prior written consent is prohibited.

Tulipano and all related names, logos, and designs are trademarks of Fleuriste Tulipano Inc.

7. Third-Party Tools and Links

Our site may include tools, applications, or links provided by third parties.
We provide access to these “as is” and without warranty or endorsement. Tulipano is not responsible for the content, security, or actions of any third-party website.
Please review their terms and policies before engaging with them.

8. Relationship with Shopify

Tulipano uses Shopify’s platform to operate this online store. However, all sales, transactions, and customer service are handled directly by Tulipano.
By purchasing from us, you acknowledge that Shopify is not responsible for any issues arising from your order or use of our Services.

9. Feedback

If you share any comments, reviews, or suggestions (“Feedback”), you grant Tulipano a worldwide, royalty-free, perpetual license to use, reproduce, and publish that Feedback for business or promotional purposes.
You represent that you own or have rights to the content you provide and that it does not violate any laws or third-party rights.

10. Errors and Omissions

From time to time, there may be typographical or informational errors on our website (e.g., pricing, availability, product descriptions).
We reserve the right to correct such errors, update information, or cancel affected orders at any time without notice.

11. Prohibited Uses

You agree not to use our Services for any unlawful purpose, including but not limited to:

Violating any applicable laws or regulations
Infringing upon intellectual property rights
Transmitting malware or spam
Harassing or defaming others
Collecting personal information without consent

We reserve the right to suspend or terminate your access for violating these Terms.

12. Termination

Tulipano may suspend or terminate your access to the Services at any time, without prior notice, if you breach these Terms.
Sections regarding intellectual property, limitation of liability, and governing law will survive termination.

13. Disclaimer of Warranties

All products and services are provided “as is” and “as available” without any warranties, express or implied.
We do not guarantee that your use of the website will be uninterrupted, secure, or error-free.

Some jurisdictions do not allow certain warranty exclusions, so these limitations may not apply to you.

14. Limitation of Liability

To the maximum extent permitted by law, Tulipano and its affiliates shall not be liable for any indirect, incidental, or consequential damages, including loss of profits or data, resulting from your use of our Services or products.
Our total liability shall not exceed the amount paid by you for the product that gave rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless Tulipano, Shopify, and their affiliates from any claims, damages, or expenses arising out of your violation of these Terms or applicable laws.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Québec, Canada, and the applicable federal laws of Canada.
Any disputes will be subject to the exclusive jurisdiction of the courts located in Laval, Québec.

17. Changes to These Terms

We may update or modify these Terms of Service at any time by posting the revised version on this page. The “Last Updated” date at the top will reflect the latest changes.
Your continued use of our Services after updates constitutes acceptance of the new Terms.

18. Contact Information

Questions about these Terms of Service may be sent to:

Tulipano – Laval
3000 Blvd des Laurentides, Local 7, Laval, Québec H7K 3G5
📧 info@tulipano.shop
📞 (579) 631-3737